Welcome to The Hospitality Employee Experience Hub!
Maximize Sales & Cut Costs 150% with Solutions That Transform Your Team & Customer Experience
Are you facing these challenges?
High staff turnover and absenteeism and high costs for training and program development.
High investment in talent retention and attraction with minimal returns.
Low productivity in your teams and low cross-selling and up-selling.
Few positive reviews
You’re not alone
After peaking in mid-2022, the belief among Global employees that now is a good time to find a quality job has dropped to 2019 levels by mid-2023. This could indicate a return to "normalcy" or signal economic trouble ahead.
These issues are affecting businesses everywhere. Addressing them can help create a stable, productive work environment and ensure your business thrives in a shifting job market.
Ready to tackle these challenges?
Are you looking for a solution for your ROI?
The Employee Experience
86% of employees report giving extra effort at their jobs.
Nearly 4x stronger financial performance
Increased productivity
Half the turnover rate
We understand your journey firsthand,
As we've been in your position
Why Work With US
4x HIGHER PERFORMANCE
A more engaged and healthy workforce increases productivity, motivation, and customer satisfaction.
30%
Cost Savings
On average, companies implementing EX report an approximate 30% reduction in turnover costs.
6x Faster Results
Within just six weeks of implementation, 80% of the teams report experiencing significant improvements in engagement and well-being.
70% Better Health
Seventy per cent of our partners report significant improvements in workplace stress reduction, employee resilience, and their ability to cope with high workloads.
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MY MISSION IS ...
... dedicated to cultivating a haven of joyous hospitality, ensuring every interaction leaves a lasting smile
Hello! I am Verónica Sánchez, your dedicated compass in the vibrant world of Employee Experience in Hospitality.
With over 25 years immersed in this dynamic field, I have proudly championed the invaluable individuals who craft unforgettable memories for our guests.
At Between Forks, we hold dear the well-being and development of your team members, understanding that they are the cornerstone of exceptional hospitality.
Warm regards,
Verónica Sánchez
Our Aproach
Affordable Excellence
We deliver exceptional results at an affordable price, making workplace happiness attainable for all organisations. We create a more inclusive and equitable corporate environment.
Expertise & Mastery
We’ve spent decades studying employee motivation and translating these insights into simple, practical, and highly efficient employee initiatives that consistently yield results.
Personal Support
Every client is paired with a seasoned psychologist who provides guidance, orchestrates project implementation, and stands ready to address your every query.
Crafting Uniqueness
We invest time in understanding your organization’s goals and your employees’ aspirations. This enables us to tailor a strategy that aligns seamlessly with your company’s vision and people’s goals.
Measurable ROI
What isn’t measured doesn’t get done! We assist you in tracking the impact of our initiatives on key performance indicators to ensure that your investment in employees translates into sustainable bottom-line results.
Collaborative Approach
We don’t just offer solutions; we build partnerships.
By working closely with HR, line managers, and employees, we ensure that our initiatives gain the enthusiastic support of all stakeholders.
Tailored Service upon request
Our Employee Experience Method is a holistic approach designed to optimise the engagement and satisfaction of your staff.
By analysing the entire team member lifecycle, from recruitment to retention, we identify areas for improvement and implement strategies to enhance workplace culture, motivation, and productivity.
This method ensures your team members are happy, engaged, and committed to delivering outstanding service.
Our Mystery Shopper service provides you with invaluable insights into your customer and team members experience.
We deploy trained professionals to anonymously evaluate your services, facilities, and staff performance from a customer’s perspective.
This service helps you understand the strengths and weaknesses of your operations, allowing you to make informed decisions to enhance your team members and customer service and overall guest satisfaction.
Invest in your team’s development with our Employee Experience Courses.
These training programs are designed to equip your staff with the skills and knowledge needed to excel in their roles.
From customer service excellence to effective communication and teamwork, our courses are tailored to address the unique needs of the hospitality industry.
Empower your team members to deliver exceptional service and contribute to a positive workplace environment.
Courses:
- Cultivating Engagement Leaders: Strategies for Thriving Workplaces.
- Leading with Empathy: From Manager to Mentor.
- Crafting Exceptional Employee Journeys: A Design Thinking Approach
Statistics of TEam Members in Hospitality
1 of 2
Are open to leaving their organization.
44%
Discussed future career with the organization.
18%
Discussed job effectiveness.
17%
Discussed conditions to stay with the company.
Invest in your people, invest in your future.
It's time for you to be heard and understood. Download our free guide to learn the 5 secrets to effortless persuasion and get started today