Transform Your Hospitality Business Through Employee Experience Strategies
Attract and Keep Top Talent with Workspaces They Love, Reliable Tools, and a Culture They Celebrate
CREATIVE APPROACH
Are You Experiencing These Common Challenges?
High Turnover and Absenteeism with Your Staff
High Expectations from Guests and Low Commitment in Your Team
High Turnover and Absenteeism with Your Staff
High Turnover and Absenteeism with Your Staff
You are not alone; we’ve been in your shoes and understand these challenges firsthand.
Hello! I’m Verónica Sánchez
I'm not just a consultant; I'm your hospitality partner.
With over 25 years of immersion in luxury hospitality, I've learned from the best. From the iconic Ritz-Carlton to the innovative Conservatorium Hotel, I've stood shoulder-to-shoulder with culinary legends like Ferran Adrià, Sergi Arola, and Joan Roca.
I've walked in your shoes, from entry-level roles to executive positions. I understand our industry's dedication, passion, and inherent challenges.
Hospitality is more than a job; it's my way to express myself. It's about creating meaningful connections that leave a lasting impact.
At Between Forks, we're committed to transforming your workplace into a thriving community where your team feels inspired, valued, and empowered.
Together, we'll craft exceptional guest experiences that exceed expectations and cultivate a culture of heartfelt service that makes your guests feel truly special.
Let's redefine hospitality together.
25
Employee Experience Tools for You
Consulting & Mystery Audit
Insightful Business Audit for Instant Results
Unlock your business’s potential with our Consulting & Mystery Audit. Get a clear view of your operations from an employee and guest perspective.
What You Get:
- A detailed assessment of team dynamics, service quality, and guest satisfaction.
- An action plan with practical steps for immediate improvement.
Ideal For: Hospitality leaders seeking honest insights to elevate team performance and guest experience
Team and Leadership Development
Empowering Teams and Leaders for Success
We equip your leaders and teams with the skills to excel in high-performance environments.
Through advanced leadership coaching and team training, we strengthen management abilities, drive results, and cultivate a culture of continuous improvement.
What You Get:
- Strengthened leadership skills and enhanced team collaboration.
- A united, high-performing team committed to excellence.
Ideal For: Companies looking to elevate leadership and transform team dynamics.
Creating a Vibrant Culture Workplace
Cultivating a Thriving Work Environment
Build a workplace where employees feel proud, connected, and motivated. Our service helps you define values, practices, and traditions that enhance your team’s daily experience
What You Get:
- A thriving workplace culture aligned with your brand values.
- Improved retention, employee satisfaction, and guest experience.
Ideal For: Organizations looking to strengthen culture
and naturally attract top talent.
Employee Experience Full Program
Full Employee Experience Transformation
Transform your business from the ground up with our Employee Experience program.
From attracting the right talent to fostering growth, we design a complete journey that aligns with your company's values and energy
What You Get:
- A comprehensive employee experience strategy that reflects your company’s vibe and values.
- A fully integrated process that boosts team performance, productivity, and business outcomes.
- A clear path to creating a high-performing, motivated workforce that drives both employee satisfaction and guest loyalty.
Ideal For: Leaders seeking long-term, sustainable
transformation that elevates both their brand and
employee experience.
Our Approach
1- Understanding Your Needs
We start by listening to your challenges and goals so we can create a plan that perfectly fits your business, values, culture, and needs.
2- Mystery Audit
We uncover authentic insights into your workplace culture and employee experience, revealing hidden qopportunities for improvement and growth.
3- Strategic Action Plan
We build a clear, actionable plan to improve team dynamics, retention, and leadership, all aligned with your values and culture.
4- Hands-On Implementation
We work with your team to bring the plan to life, ensuring real change that sticks and increase productivity.
At Between Forks, we build partnerships beyond strategy to create a thriving, people-centred work environment.
Choose us to help your team deliver heartfelt high-quality service that drives loyalty and growth
SELECTED PROJECTS
Recent Case Studies
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Why Choose Employee Experience?
50% Reduction in Employee Turnover
Implementing effective Employee Experience practices reduces employee turnover by 50%, cutting hiring costs and improving service consistency.
41% Higher Productivity
Companies with a strong Employee Experience report a 41% increase in productivity, thanks to improved employee morale and well-being
25% Profit Increase
Companies focusing on Employee Experience see up to a 25% profit increase. Engaged employees are more productive, leading to higher revenue
3x More Likely to be Customer-Focused
Employees with positive Employee Experience are three times more likely to focus on customer needs, increasing loyalty and satisfaction.
2x Customer Satisfaction
Strong Employee Experience can double customer satisfaction. In hospitality, satisfied employees create better guest experiences.
30% Increase in Innovation
A focus on Employee Experience leads to a 30% increase in employee-driven innovation, as satisfied employees are more likely to contribute new ideas.
Testimonials
Trusted by the world's fastest growing companies
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Carolyn Willms
Global Accountability Officer
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Carolyn Willms
Global Accountability Officer
Invest in your People
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Invest in your Future
Unlock the Top 5 Secrets to Thriving Your Hospitality Team
Are you ready to enhance your team’s motivation and performance?
Download our FREE e-book to discover proven strategies for building a more engaged, productive workforce that delivers exceptional guest experiences.
What You’ll Gain:
Actionable tips to improve morale and retention
Insights backed by industry data
Simple,practical steps for sustainable team success
Download Now and start creating a stronger, more vibrant team today!
Contact US
Get in touch with us today!
By WhatsApp, E-mail, Phone, or our Contact Form.
Investing in your people is investing in your future.
With us, it’s a win!
E-mail:
hello@betweenforks.com
Telephone number:
+43 (0) 6767571270
Let’s Create Hospitality That Touches Hearts
connect with us
hello@betweenforks.com
marketing@betweenforks.com
career@betweenforks.com
+43 (0) 6767571270
our locations
Spanish Afiliale
C/ Rafamans 62-2-1
Barcelona